Your Strata Hub Report Isn’t a Once-a-Year Job

The AGM report is one part of the job

For many NSW strata schemes, Strata Hub means one task after the annual general meeting: gather the information, submit the annual report and move on. But the information should not be left untouched when a key contact changes or an error comes to light.

Schemes required to report generally have three months after the AGM to complete their annual Strata Hub reporting. It brings together details about the scheme, its committee and management contacts, emergency contact, insurance and building information.

Two-lot strata schemes are now exempt from annual Strata Hub reporting. NSW Government guidance also says a two-lot scheme whose AGM was held on or after 1 July 2026 does not have to lodge a final annual report. Remove the annual-reporting task for those schemes, but separately check whether recorded information still needs to be corrected or updated.

Some changes need an update within 28 days

NSW Government guidance says reported information must be updated in Strata Hub within 28 days of the scheme becoming aware that information is incorrect, that contact information has changed for certain people, or that a strata renewal committee has been established.

The contact roles are the secretary, chairperson, strata managing agent (where appointed), building manager (where appointed) and emergency contacts. It is the change to the reported contact information that should prompt the check. Keep the date the scheme became aware, the information verified and the update confirmation in the compliance record.

This is a separate task from the next annual report. Waiting for the following AGM can leave an outdated contact on the regulatory record for months.

Why the contact details matter

These details are part of the NSW strata regulatory framework, not just an address book. NSW Government guidance says the nominated emergency services contact can be visible to Police, Ambulance, SES, Fire and Rescue NSW and the local council. The right person needs to be reachable when a matter cannot wait.

Accurate information also makes committee transitions, management handovers and building management changes easier to follow. A new appointment in the minutes, a changed office contact and the Strata Hub record should tell the same story.

Make the update part of the handover

When a secretary or chairperson changes, or an agency, building manager or emergency contact is replaced, add a Strata Hub check to the handover list. Confirm who is responsible for submitting the update, verify the new details, record when the scheme became aware and keep the submission confirmation.

If someone discovers previously reported information is wrong, correct it within the required timeframe. A useful meeting follow-up is: Which contacts changed today, who will update Strata Hub, and when will we confirm it has been done?

What about penalties?

Current NSW Government guidance says fines of up to $2,200 may apply if required information is not updated in time. It separately states fines of up to $5,500 may apply where a scheme required to make an annual report does not complete it on time.

The practical aim is an accurate record, not a penalty-driven scramble. A small handover check at the right time is easier than discovering months later that the regulatory record points to the wrong person.